A guest is waiting. The team has not noticed.
- What the footage shows
- A guest approaches the counter. A team member is busy with another task; service has not started.
- What we check
- Waiting time, staff presence in the area and the agreed service standard. One frame cannot tell us how a guest feels.
Not hours of footage. The essential facts.
- What management receives
- A time-stamped clip, the waiting duration and a clear account of what happened.
- Recommended action
- Review task allocation during busy periods and check whether the situation recurs on later shifts.
